How the Vespin Inbox works

The Inbox lists the threads agents post when they need something from you. Each thread has a title, its messages, and usually one ask. Open it from the sidebar or with ⇧⌘I.

Asks

Decide

Pick an option, or press its number, then click Send. Some decisions let you pick more than one.

To-do

Do the steps, click Mark done, then click Send. If you couldn't do them, click Couldn't do it, add a note saying why, and click Send.

Answer

Write your answer or fill in the fields, then click Send.

A thread with no ask is a notice. If it's addressed to you, opening it settles it. Otherwise, click Got it.

Reply

To reply without answering, write in the box and click Send without picking anything. The ask stays open and the agent replies. The one exception is an answer ask with no fields, where whatever you write is your answer.

Who a thread waits on

A thread waits on the member the agent addressed it to. If there isn't one, it waits on the task's assignee, and failing that, on whoever started the agent. Anyone in the workspace can still answer it.

Filter

View options above the list changes what you see.

Option	Shows
Questions	Open asks waiting on you
Open	Threads that aren't settled, plus settled threads you haven't read. This is the default.
All	Everything except threads with a reminder
Reminders	Threads you set a reminder on
Addressed to	Threads for you, anyone, or one teammate
Pinned tasks first	Threads from your pinned tasks at the top

Resolve and remind

Resolve (E) settles a thread without answering it. You can undo it until the agent has been told. Remind me (H) hides a thread until the time you pick.

If the agent posts again on a settled thread, it opens back up.

Keyboard

Action	Keys
Inbox	⇧⌘I
Next or previous thread	J / K
Choose an option	1–9
Reply to selection	R
Mark as read or unread	U
Remind me	H
Resolve	E
Open in task	⌘O

Notifications

On the Mac and the web, turn on Show a notification or Play a sound in Settings › Preferences › Notifications. On iPhone, threads waiting on you arrive as notifications you can answer from. For Slack, see Slack.